Shipping Policy

Last Updated: June 2026

Thank you for shopping with Oasis Mats. We are committed to providing reliable shipping and keeping you informed throughout the delivery process.

Order Processing

• Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
• Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.
• During periods of high demand, promotions, or holidays, processing times may be extended.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Shipping Times

Estimated delivery times are:

Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, customs processing, or other circumstances beyond our control. Similar shipping policies commonly state that delivery estimates may vary due to carrier and customs delays.

Shipping Costs

Shipping rates are calculated at checkout based on:

• Delivery destination
• Package weight and dimensions
• Selected shipping method

Any applicable shipping charges will be displayed before you complete your purchase.

Tracking Your Order

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

• Contact us immediately at support@oasismats.store.
• We cannot guarantee changes once an order has entered processing or has shipped.
• Additional shipping fees may apply for address corrections, reshipments, or returned packages.

Delayed Deliveries

While we strive to deliver all orders on time, Oasis Mats is not responsible for delays caused by:

• Shipping carrier disruptions
• Severe weather
• Customs inspections
• Natural disasters
• Labor strikes
• Other events beyond our reasonable control

We will assist customers in tracking delayed shipments whenever possible.

Lost Packages

A package may be considered lost if:

• Tracking has not updated for an extended period, and
• The carrier confirms the shipment cannot be located.

If you believe your package is lost, please contact us within 30 days of the estimated delivery date.

We will work with the carrier to investigate and determine an appropriate resolution.

Delivered but Not Received

If tracking indicates that a package has been delivered but you have not received it:

1. Verify the shipping address on your order.
2. Check with household members, neighbors, building management, or mailrooms.
3. Contact the shipping carrier directly.
4. Contact us for assistance.

Oasis Mats is not responsible for packages that are marked as delivered by the carrier but may assist customers in filing carrier claims when available.

Damaged Shipments

If your order arrives damaged:

• Contact us within 48 hours of delivery.
• Include clear photographs of:
  • The damaged item
  • The shipping packaging
  • The shipping label

We may offer a replacement, refund, or other resolution at our discretion after reviewing the claim.

International Orders

International customers are responsible for:

• Import duties
• Customs fees
• VAT or other local taxes

These charges are not included in product or shipping prices unless specifically stated at checkout.

Order Cancellations

Orders may be canceled only before they enter processing.

Once an order has been processed or shipped, it cannot be canceled and must follow our Return Policy.

Contact Information

For shipping-related questions, please contact:

Oasis Mats
Email: support@oasismats.store
Website: Oasis Mats